Refund Policy
PRODUCT RETURNS
The return period for our products is 14 days from receipt of the order.
Under no circumstances should the customer return the merchandise on their own without prior notice. BIOFIX ECO, SL will not be responsible for such merchandise.
To return any item from our online store, you must inform us at the address admin@serviaromashop.com or by phone at (+34) 629 164 501.
Below we inform you how to proceed in each case:
- Product damaged during shipping
Upon receiving the product, you must inspect it carefully. If you find that it has been damaged during shipping, you must contact us immediately through our contact channels or by calling +34 629 164 501, where we will instruct you on how to proceed.
- Incorrect product
If we have sent the wrong product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address admin@serviaromashop.com
3. Defective product
For returns due to defective products, the defect must first be verified by sending photos that clearly show the item is damaged or deteriorated. From there, all costs will be covered by us.
In the case of a defective product, AMBIENTADORES ServiaromaShop (owned by BIOFIX ECO, SL) will cover all necessary expenses for replacement or refund as appropriate. All these procedures are free of charge for the consumer. This warranty includes shipping costs.
This warranty does not cover deficiencies caused by negligence, impacts, improper use or handling, nor materials subject to wear from normal use.
The warranty will be void if any data on the warranty or purchase receipt is modified, altered, or replaced.
To use the warranty, presenting the purchase receipt is essential.
The warranty offered by BIOFIX ECO, SL complies with the legal requirements established in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) as well as Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16)
4. Product does not meet your expectations
If you receive the product and it does not meet your expectations, you may return it within 14 calendar days from receipt. To do so, you must contact us by any available means. The product must be in perfect condition with all its accessories and must not have been consumed either partially or fully (if applicable).
The customer must return the merchandise to BIOFIX ECO, SL – Calle Joan G Roig i Jalpí, 12, 2-3, 17006 Girona at their own expense. The company will not be responsible if the customer returns the merchandise incorrectly or with incorrect details on their own.
After receiving the merchandise at our warehouse and verifying its condition, you will receive a refund of your order amount using the same payment method used for the purchase.
You must return the product in appropriate packaging. We recommend that if you return an opened product, you repackage it carefully with all necessary protections; keep in mind that it may suffer impacts during transport, and if we receive it heavily damaged, we will have to apply an additional charge for the depreciation of the product.
5. What are the return costs?
If you return a product due to an error on our part, such as damaged, deteriorated, defective, or incorrect shipment, we will always cover all return costs.
If you want to return a product because it does not meet your expectations, please contact us at admin@serviaromashop.com or +34 629 164 501.
Under no circumstances should the customer return merchandise to our facilities on their own without prior notice.
Products that have been used and/or consumed (partially or fully) are not eligible for exchange or return under any circumstances.