Terms of Service
GENERAL TERMS OF SERVICE
These General Terms of Service apply to the purchase of products/services that BIOFIX ECO, SL markets through the website hosted at the URL www.serviaromashop.com to any user.
The identification and contact details of BIOFIX ECO, SL are as follows:
Registered office: C/ D'EN JOAN ROIG I JALPÍ, 12, 2-3, 17006 GIRONA - ES
Tax ID number: B17952466
Email: admin@serviaromashop.com
Phone: (+34) 629 164 501
The purchase of products and/or services offered through the Website implies acceptance of the terms and conditions set forth in these General Terms of Service, so please read their content carefully before proceeding with acceptance. If you do not accept these General Terms, the purchase of products/services will not be carried out and, consequently, will not entail any obligation or responsibility on the part of BIOFIX ECO, SL.
By placing an order through the Website, the Customer declares to be over 16 years of age and legally capable of contracting the products on the Website.
To place an order, the Customer must follow each step of the purchase procedure provided on the Website.
BIOFIX ECO, SL reserves the right to modify the content and/or scope of the General Terms of Service at any time, without prior notice or communication, so please read their content carefully as it is the Customer’s responsibility to review the General Terms of Service before purchasing any product from the Website.
CUSTOMER REGISTRATION
To start the purchase process of products on the Website, the Customer must register in the “Register” section of the Website. For subsequent purchases, if the Customer has already registered, it will only be necessary to provide their email address and password in the “Login” section. You can review our privacy policy regarding the processing of your data at the following link
PRICE AND PAYMENT METHOD
The price of the products will be the one shown in the currency indicated next to each product on the Website.
The sale prices indicated on our website are shown as follows:
- If the Customer resides in the European Union, prices include applicable taxes at all times (VAT) and product/service.
- If the Customer resides outside the European Union, prices do not include VAT. However, the Customer will be responsible for any local taxes and/or import duties and/or customs fees when the shipment arrives at its destination, if applicable.
BIOFIX ECO, SL reserves the right to make changes at any time and without prior notice, frequently updating products or prices. The price applicable to the purchase request made by the Customer will be the one in effect at the time of accepting the General Terms of Service.
The Customer may pay for the products using any of the following payment methods:
- Card payment: The Customer must enter their debit/credit card number (Visa, Visa Electron, and Mastercard), as well as any additional information required during the purchase process. The charge will be made once accepted by the Customer’s financial institution; otherwise, the purchase cannot be completed.
- Payment via PAYPAL: The Customer must have a PayPal account to use this payment method.
Once the purchase process is completed, an electronic confirmation will be generated, attaching a copy of the General Terms of Service, which the Customer can print and which will be stored in the “My Account” section.
BIOFIX ECO, SL does not have access to or store sensitive data related to the payment method used by the Customer. Only the corresponding payment processing entity has access to this data for payment management purposes.
BIOFIX ECO, SL has implemented a program to detect possible fraudulent transactions and reserves the right to request additional information, confirmations, and/or documents from the Customer, even after one or more purchases through the Website, by phone or email, to confirm that the Customer has indeed made and authorized the purchase and/or that the delivery or return has been properly completed, thereby definitively authorizing the respective transaction.
BIOFIX ECO, SL may conduct various identity verifications by phone or request: (a) a written confirmation and authorization signed by the Customer responsible for the respective purchase; and (b) a copy of the Customer’s valid official photo ID to confirm their identity. BIOFIX ECO, SL commits to securely storing such information and documents in accordance with current regulations.
If the Customer does not respond favorably or fails to provide the requested documentation and information within 48 hours from the call or email sent by BIOFIX ECO, SL, the transaction detailed in that communication and the respective order may be canceled without further notice or liability on the part of BIOFIX ECO, SL, proceeding to refund the Customer the amount paid for that purchase.
This verification procedure is carried out for the Customer’s security; therefore, by accepting these General Terms of Service, the Customer agrees to undergo the aforementioned fraud detection procedure and authorizes BIOFIX ECO, SL to use the additional information and documents provided by the Customer for future purchases by the same Customer.
DELIVERY OF SERVICES
Once BIOFIX ECO, SL has verified that the purchase process has been correctly completed, it will proceed to deliver the products to the address indicated by the Customer during the purchase process, during regular business hours and within the timeframes specified on the Website.
If upon opening the packages containing the products the Customer finds that the services are not as desired or cannot be performed for a justified reason, they must notify BIOFIX ECO, SL in writing within five (5) calendar days from the purchase date so that BIOFIX ECO, SL can take appropriate action.
All product orders are subject to availability. In case the contracted product is unavailable, BIOFIX ECO, SL will inform the Customer and may offer a service of similar or higher quality; alternatively, the Customer may cancel their purchase request and recover the amount paid within a maximum period of thirty (30) days.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 calendar days without any justification.
To exercise the right of withdrawal, you must notify us of your name, full address, and, if available, your phone number and email address, as well as your decision to withdraw from the contract through an unequivocal statement by email. You may use the model of
In case of withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered) without undue delay and, in any event, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back or you have provided proof of their return, whichever occurs first.
Without undue delay and in any event no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract, you must return or send the goods to the address indicated below. The deadline is met if you send back the goods before the period expires. You will bear the direct cost of returning the goods and will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
COMPLAINTS AND CLAIMS
The Customer must contact BIOFIX ECO, SL through the means indicated at the beginning of these General Terms of Service to express complaints and claims, and BIOFIX ECO, SL commits to addressing them as soon as possible and, in any case, within one month from their submission.
LANGUAGE
The General Terms of Service are written in Spanish.
PRIVACY POLICY
You can review our privacy policy at the following link.
INFORMATION ON ONLINE DISPUTE RESOLUTION
In accordance with Article 14.1 of Regulation 524/2013 on online dispute resolution in consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility to submit your complaint through it by accessing the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
APPLICABLE LAW AND JURISDICTION
The General Terms of Service shall be governed and interpreted in accordance with Spanish law.
In the event of any conflict or discrepancy in the interpretation and/or application of the General Terms, the competent courts shall be those established by the applicable regulations on jurisdiction for consumers and users. The parties expressly submit, for any issues or disputes arising from the interpretation, compliance, and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the buyer’s domicile or to those of the place of performance of the contractual obligation.